As a small business, we sell through our inventory to ensure we have enough capital to cover our operating expenses, so products tend to sell out quickly. When you place a preorder, your payment goes directly into making the product, ensuring that it's ready to ship straight to your door once available.

Preordering not only secures your desired product before it officially launches but also plays a crucial role in supporting our small business. As a growing enterprise, preorders help us generate the funds needed to finance inventory production and remain profitable.

Our estimated shipping date for preordered products is March 2025 for The Onyx Carry on and April 2025 for The Capsoul Pack.

If you ordered the bundle , your products will ship separately.

Please note that this timeline is subject to change based on production and logistics factors. We'll keep you updated with any changes and provide transparent communication throughout the process.

All Preorders Are Final:

Preorders cannot be canceled or modified once placed. However, once the product ships, you may return it for a refund or store credit in line with our return policy. For any questions, feel free to reach out to team@capsoulco.com, and we'll be happy to assist.

Yes, your payment method will be charged immediately upon placing the preorder.

All Preorders Are Final.

Preorders cannot be canceled or modified once placed. However, once the product ships, you may return it for a refund or store credit in line with our return policy. For any questions, feel free to reach out to team@capsoulco.com, and we'll be happy to assist.

This ensures that your payment directly contributes to the production of the item, while still providing you with the flexibility to change your mind if needed.

We'll send you email updates at each stage of the preorder process, including confirmation of your preorder, notifications as we get closer to the estimated shipping date, and a tracking number once your order has shipped.

We strive to meet our estimated shipping timeline, but unforeseen circumstances may arise that could cause delays. If there are any changes to the shipping schedule, we'll promptly inform you and provide updated information on when you can expect to receive your preorder.