As a small business, we sell through our inventory to ensure we have enough capital to cover our operating expenses, so products tend to sell out quickly. When you place a preorder, your payment goes directly into making the product, ensuring that it's ready to ship straight to your door once available.

Preordering not only secures your desired product before it officially launches but also plays a crucial role in supporting our small business. As a growing enterprise, preorders help us generate the funds needed to finance inventory production and remain profitable.

Our estimated shipping date for preordered products is summer 2024, with a projected fulfillment window starting in June. Please note that this timeline is subject to change based on production and logistics factors. We'll keep you updated with any changes and provide transparent communication throughout the process.

Yes, you can cancel or modify your preorder before the product ships. Simply reach out to team@capsoulco.com, and we'll assist you with any changes you need to make. Once the product has shipped, our standard return and exchange policies will apply.

Yes, your payment method will be charged immediately upon placing the preorder. However, if you decide to cancel your preorder before the product ships, you will receive a full refund. This ensures that your payment directly contributes to the production of the item, while still providing you with the flexibility to change your mind if needed.

We'll send you email updates at each stage of the preorder process, including confirmation of your preorder, notifications as we get closer to the estimated shipping date, and a tracking number once your order has shipped.

We strive to meet our estimated shipping timeline, but unforeseen circumstances may arise that could cause delays. If there are any changes to the shipping schedule, we'll promptly inform you and provide updated information on when you can expect to receive your preorder.